Money Back Guarantee Policy

Thank you for shopping at ZANTHORAVEX. We aim to provide you with the highest quality products and ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help with our comprehensive Money Back Guarantee.

Eligibility for Refund

• The item must be returned within 30 calendar days from the date you received it.
• The item must be unused, in the same condition as it was received, and in its original packaging.
• A receipt or proof of purchase is required to initiate the refund process.

Non-Returnable Items

Certain items cannot be returned or refunded. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Process for Returns and Refunds

1. Contact our customer service team at support@zanthoravex.com to initiate the return process.
2. Upon approval, send the item to: ZANTHORAVEX Returns, 345 Commerce Blvd, Suite 200, Los Angeles, CA 90005, USA.
3. After receiving your item, we will inspect it and notify you of the status of your refund.
4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@zanthoravex.com.

For any questions regarding our Money Back Guarantee, please reach out to our customer service team. Your satisfaction is our top priority at ZANTHORAVEX.